About this Report

Welcome to Allstate’s 10th Corporate Responsibility report. We are committed to reporting annually on our sustainability performance, including both our achievements and opportunities for improvement.

Report Content

The content of this report is determined both by the GRI guidelines and through our understanding of stakeholder priorities and concerns. Our stakeholders include customers, employees, agency owners, investors, opinion leaders, policymakers and consumers. We also regularly receive feedback from and engage with a wide variety of community groups, non-governmental organizations (NGOs) and activist organizations, and staff members from organizations that regulate our business and operations.

Interactive Chart: Materiality Analysis Output

Influence on Business Success
  • Carbon

    Fuel-efficient and
    alternative-fuel fleets can
    help reduce footprint.

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  • Sustainable

    Consideration of environmental
    issues in procurement
    of goods and services for
    business operations.

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  • Environmental

    Efforts to reduce: water usage,
    company waste streams, paper
    consumption, the environmental impact
    of Allstate facilities; commit to purchase products from certified sustainably
    managed sources, and ensure
    responsible end-of-use treatment
    of electronic products.

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  • Strategic

    Aligning philanthropic
    efforts with a company’s
    core competencies ensures
    maximum impact.

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  • Community

    Efforts to promote and enable
    employee and agent activities
    and investments in local
    communities through donations,
    volunteering and fundraising.

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  • Financial

    Efforts to provide resources
    that help customers
    and consumers build
    financial knowledge.

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  • Natural Catastrophe

    Promotion of preparedness
    through education and incen-
    tives for customers’ use of
    weather-resilient materials.

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  • Affordable

    Efforts to provide
    resources that enable
    affordable housing options
    for those in need.

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  • Diversity and

    Proactivity in ensuring that
    all levels of workforce reflect
    and impact company’s
    customer base.

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  • Employee

    Efforts to measure and
    improve employee and agent
    perceptions of Allstate as
    a favorable company to
    work for and with.

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  • Health and

    Efforts to provide a safe
    working environment and
    mitigate risks and dangers.

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  • Labor Rights

    Promotion of employees’
    rights to express, promote,
    pursue and defend
    common interests.

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  • Compensation
    and Benefits

    Assurance of fair
    compensation and benefits
    to all employees based on
    industry benchmarks.

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  • Work/Life

    Promotion of balance
    with flexible work hours,
    telecommuting and
    other options.

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  • Supplier

    Efforts to use diverse
    suppliers reflective of the
    company’s customer base,
    business community.

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  • Stakeholder

    Identification and regular
    engagement with key
    stakeholder groups to
    understand trends, priorities.

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  • Political

    Efforts to transparently
    influence public policy in
    ways aligned with business
    objectives, stakeholders’

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  • Transparency

    Efforts to make financial and
    sustainability performances and
    material risks and opportunities clear
    and accessible, allowing managers,
    investors and key stakeholder groups
    to make informed decisions while
    updating them about progress.

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  • Data Privacy

    Policies and management
    systems to support safe,
    secure management of
    customer data.

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  • Business

    Expectation of employees
    to comply with company’s
    ethical standards and ensure
    truthful marketing
    understood by clients.

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  • Corporate

    Efforts to provide performance-based
    executive incentives, ensure a
    diverse board of directors, senior
    leader oversight and disclosures about
    role of board, CEO evaluation, etc.

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  • Risk
    and Business

    Efforts to gauge risk and reward of
    enterprise portfolio opportunities such
    as climate change and to ensure critical
    business functions are available to
    customers, suppliers and others.

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  • Responsible

    Efforts to ensure that
    Allstate’s investment approach considers environmental,
    social and governance risks
    and opportunities.

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  • Access to

    Expansion of access to
    insurance in communities
    and areas currently

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  • Customer

    Encouragement of sustainable
    lifestyles by providing financial
    incentives and education
    to customers.

    Click to learn more >

This year, to sharpen our reporting focus and to help guide future strategy, we undertook a sustainability materiality analysis. This analysis allowed us to take a close and considered look at the issues that are of the highest concern to our stakeholders and that could significantly affect our ability to execute our business strategy. In effect, the materiality analysis highlights areas both of opportunity and risk to help us refine our overall strategic reporting approach and improve performance.

Working with Business for Social Responsibility (BSR), a leading corporate responsibility consultancy and research firm, we began our analysis by evaluating stakeholder concerns. We reviewed stakeholder input gathered directly through interviews with agency owners, investors, suppliers, customers, policymakers and NGOs, as well as through indirect materials such as ranking surveys, trade reports and other materials. These interviews helped us to better understand stakeholder priorities and concerns related to a range of issues. We also conducted internal surveys and discussions, interviewing business leaders of key functions including Human Resources, Enterprise and Risk Management, Sourcing and Procurement, Corporate Relations and Law and Regulation in order to clearly identify how environmental and social issues were increasingly interconnected with business objectives. This information was then brought together in a leadership workshop to refine the resulting matrix and discuss implications for our sustainability reporting and for our strategy.

As a result of this materiality analysis, we increased reporting in some areas and added a few entirely new sections. For example, we increased our reporting on our efforts related to natural catastrophe preparedness, since this issue has a significant impact on our business and is clearly a priority for our customers and the communities we serve. Our sustainability materiality analysis indicated data privacy is an issue of rising importance and as a result we have expanded our reporting on how we protect data privacy and our customers’ key concerns. New report content on Corporate Involvement in Public Policy discloses information on Allstate Board oversight and contribution to governance, organizations and initiatives that we support; an overview of expenditures; and corporate contributions to candidates and political action committees (PACs).

In order to build sustainability materiality analysis into our business strategy on an ongoing basis, we will do a rapid review every year with a cross-functional business team. This team will be responsible for incorporating the changes into the business and stakeholder landscape.

Our Reporting Framework

This is our third year using the Global Reporting Initiative (GRI) framework for reporting. GRI is a set of global guidelines to standardize sustainability report content and allow for comparisons between different organizations. The guidelines are continually refined and improved to give companies a more effective framework for organizing content.

More information about our business is available in our Annual Report here. More information about our 2011 financial performance is available in our 8-K filed on May 2, 2012 (which includes the impacts of our January 1, 2012 adoption of new DAC accounting guidance on a retrospective basis) here.

Please send correspondence, comments and questions regarding this report to: SocialResponsibilityFeedback@allstate.com.

Report Period, Scope and Boundaries

This report was published in August 2012 and covers our sustainability performance for the 2011 fiscal year, which ran from January 1, 2011, to December 31, 2011.

Data in this report does not cover the facilities, operations and employees of our exclusive insurance agencies or the independent insurance agencies who sell Allstate products, unless otherwise noted.

This year, we are including expanded information on our operations in Canada and Northern Ireland, as well as online insurer Esurance, which we acquired in the fall of 2011. In the coming years, we will further integrate those operations into our data-collection and reporting processes.

Reporting boundaries in other areas differ by content.

  • Climate Change: Reporting covers Allstate and subsidiary-owned and leased facilities and operations in the United States, Canada and the United Kingdom.
  • Energy: Reporting covers Allstate and subsidiary-owned facilities and operations in the United States and Canada.
  • People: Reporting covers the employees (and temporary workers) of Allstate. The employees of exclusive agencies, independent agencies and partners are not covered except when specifically noted in the report.
  • Products and Investments: Reporting covers all of our products, financial services and investments during calendar year 2011.

Information for this report was collected by individual departments within Allstate that gather, store and manage the data in their business systems. Data was not verified by a third party, but the data and statements made have been confirmed by internal Allstate teams, including representatives from Human Resources, Investments, Risk Management, Tax, Administration and Real Estate, Sourcing and Procurement Solutions, Finance, Legal, Accounting and our Public Social Responsibility team. No significant changes were made in measurement from the previous reporting years.